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Ever wondered why some salespeople consistently achieve phenomenal results while others fall behind? According to Jeb Blount, one of my favorite authors on mastering sales, it all comes down to what he calls “Fanatical Prospecting.” It's that unwavering commitment to prospecting, regardless of the circumstances, ensuring a steady flow of leads and constant relationship-building. These sales professionals don't abide by a 9-5 schedule; they'll skip lunch to seize an opportunity and never back down. No excuses, no complaints, no fear of rejection or bad timing. They prospect relentlessly, even when they don't feel like it, driven to keep their pipeline overflowing.


For those who share this relationship-building philosophy, any tool that saves time or helps establish deeper connections is a true blessing. Below, you'll not only find great tools, but ones that offer outstanding value for your investment, ensuring you get the most bang for your buck!


Salesforce Essentials: The CRM You Always Wish Existed

If you are sick of relying on excel spreadsheets to keep track of your contacts, Salesforce Essentials is the CRM platform you've been waiting for.


Obsessed with process design? Get ready to fall in love. This platform is made for the agile entrepreneur who doesn't just get the job done, they look for every opportunity to do it better.



Investment:

  • $300/year ($25/month) per user

    • They offer a 14 day free trial to test it out.

Favorite Features:

  • They have a basic setup option that for most people will be exactly what you need, and it's step-by-step guide makes it easy to start using the platform right away.

  • You can go beyond the basic setup option and create your own custom CRM, with an insane amount of process design customization options. You will need to watch a few tutorials, but again, the basic setup option provides a solid foundation to build off of. One specific feature I love is how you can create custom outreach stages for different communication flows, and then setup automation and tracking for different types of opportunities.

  • The platform integrates with Outlook-365 and Gmail, providing you access to automatically log emails, use email templates, and access all of the data you have within Salesforce without having to go back and forth between your email and the Salesforce app.

    • This feature is also great if you have a small team. When you pull up a contact or an account, you can see what other conversations your team has had with that account in order for you to respond accordingly. It makes it so much easier to make sure everyone is on the same page before they talk to prospects or customers. Check out the below video for a quick demo.


Wix: My Favorite Website Builder


Outreach without a digital presence is a missed opportunity.


Assuming you have LinkedIn and social media covered, the real meat and potatoes comes into play when you build your own website.


My all time favorite website builder is Wix.com.


Investment:

  • Personal: $14/month | Entrepreneur: $18/month |Pro & Enterprise: $23-39/month

    • Discounts are often available if you sign up for a free account and wait a few days for an email promotion for first time users.

    • Pricing plans and features: https://www.wix.com/upgrade/website

Favorite Features:

  • It's incredibly intuitive and easy to use.

  • They make integrating basic SEO principles very easy.

  • You can start with any number of templates, with new ones added regularly, or you can start from scratch and build a custom site with drag and drop building tools.

  • As a company, they have ambitious goals to be able to compete with Wordpress, and as such are always adding new features and updating the platform, helping you keep your site fresh as new trends hit the digital marketing space.

Websites I've built using Wix:

Wix is not for everyone. There are plenty of businesses I would recommend a custom built Wordpress site to effectively compete for hard to reach SEO goals, as well as for those that need a higher degree of customization. On the other hand though, for solopreneurs and small businesses with under $10M in revenue, Wix is an amazing platform that get's the job done and cost effectively I might add.



Canva: Graphic Design for Everyone


Need a quick graphic to spruce up the event invite you're about to send out? Or how about a full on client presentation that looks like you hired a designer to make you look like a boss?


Canva.com does have a feee option, but the premium version is oh so worth it! This is great for solopreneurs, design teams, and executive assistants for those quick turn around needs.


Investment:

  • Basic Version: Free

  • Pro Version: $120/year ($12.99/month)

Favorite Features:

  • They have hundreds of pre-made templates and designs for every social media, digital, print, and marketing collateral need you could imagine, with millions of premium stock photos, illustrations, and elements to make your designs pop.

  • You can create your own brand kit that allows you to set colors, font styles, and upload logos so that you aren't going back and forth every time you create a new design.

  • Their learning platform is an asset in and of itself for non-graphic designers to learn easy tweaks for all-star level content that engages and inspires (canva.com/learn).

  • The presentation templates along with premium access to stock images, slide templates, and other design elements allow you to create Nancy Duarte grade presentations, and what's even better is you can save your designs as editable powerpoint files.

Mailtrack advanced


If you don't invest in Salesforce Essentials, which comes with a mail-tracking feature, and you also happen to use Gmail, you should check out Mailtrack.


I personally have both Salesforce and Mailtrack because of how Mailtrack integrates with Gmail and the time it saves not having to switch between platforms.


Investment:

Favorite Features:

  • It's easy for non-technical people to use.

  • It lets you see in real time when your emails have been opened, how many times they are opened, how many times links and attachments are clicked, and can be customized to notify you if emails have not been opened or if they are opened weeks, months, or even years after they are first sent.

    • For example, this app will remind you a day later if an email still hasn't been opened, which may be a good indication it went to their spam folder or that it got lost in their inbox and you should follow up with a phone call.

    • This is a great tool for sales teams too. Maybe your contact went back and looked at an email you sent a couple months ago, or maybe you sent a campaign of emails out and a cold lead opened your email a year later. These insights can be very valuable in both prospecting and managing current customer relationships.

  • You can send form emails in batch form as though your email is being sent as an individual email and not seen as part of a campaign by the recipient, tracking each email individually and as a campaign.


Calendly


I'm sure there are plenty of other scheduling apps out there, but Calendly has been my favorite.


Investment:

Favorite Features:

  • With the individual plan, you can sync two calendars.

  • The Gmail integration makes it super easy to pick specific event types and paste them straight to your email, making scheduling time with you very efficient.

  • You can customize the branding of the booking page to add a layer of personalization.



Gmail's Schedule Send Feature


This is a simple one, but the schedule send feature is great for when your time to write an email is now, but it makes more sense for it to go out the next morning or after whatever holiday you are working through at the moment.


On that note, if it's work related, don't send emails on Holidays, and unless you have a true trusting relationship with someone, don't send them on weekends or after work hours either. You don't want to run the risk of annoying a prospect or a customer on their day off. That's why this tool is so great. If you're like me, and get a productive kick smack dab in the middle of a national holiday and you want to crank out a bunch of emails, this makes it easy to schedule them for when your reader will actually open them and not be annoyed that you're bothering them on their day off.


Investment:

  • Free

I'm always looking for ways to do just about everything better. If you have an app I need to check out, or better yet if the ones I have listed above have been outdone by someone else, let me know in the comments below.

If you've ever embarked on the journey of building something remarkable from the ground up, then you know that relentless pursuit for greatness, the refusal to accept mediocrity, and the unwavering commitment to set audacious goals year after year. This book list is dedicated to individuals like you and the businesses you lead. It serves as a catalyst to inspire your team to embrace an "iron sharpens iron" mindset, encouraging the doers to not only get the job done, but to look for every way to do it better.


15 Books on Critical Thinking & Creative Problem Solving


Top 5 Essential Books

  1. A Beautiful Constraint: How To Transform Your Limitations Into Advantages, and Why It's Everyone's Business, by Adam Morgan & Mark Barden

  2. Just about every book Dave Trott has written, these are my favorites:

    1. Creative Mischief

    2. Predatory Thinking: A Masterclass in Out-thinking the Competition

    3. Power of Ignorance: How Creative Solutions Emerge When We Admit What We Don’t Know

    4. Creative Blindness (And How To Cure It): Real-life Stories of Remarkable Creative Vision

A Few Others Worth Your Time

  1. Spec Ops: Case Studies in Special Operations Warfare, by Adm. William H. McRaven

  2. Strategic Intelligence for American World Policy, by Sherman Kent

  3. The Entrepreneur Rollercoaster, by Darren Hardy

  4. Play Bigger: How Pirates, Dreamers, and Innovators Create and Dominate Markets, by Al Ramadan, Dave Peterson, Christopher Lochhead, and Kevin Maney

  5. Rework, by Jason Fried and David Heinemeier Hansson

  6. Some Malcolm Gladwell classics

    1. David and Goliath: Underdogs, Misfits, and the Art of Battling Giants

    2. Blink: The Power of Thinking Without Thinking

    3. Outliers: The Story of Success

  7. Critical Thinking and Intelligence Analysis, by David H. Moore

  8. The Mom Test, by Rob Fitzpatrick


16 Essential books for building High-Performing Sales Teams


Top 5 Essential Books

  1. Fanatical Prospecting, by Jeb Blount

  2. The Sales Development Playbook, by Trish Bertuzzi

  3. Million Dollar Consulting Proposals, by Alan Weiss

  4. Never Split the Difference, by Christopher Voss

  5. Selling From the Heart, by Larry Levine

A Few Others Worth Your Time

  1. Almost anything Jeb Blount puts his name on

    1. Objections

    2. Sales EQ

    3. Virtual Selling

    4. Selling the Price Increase

  2. The Irresistible Consultants Guide to Winning Clients, by David A. Fields

  3. Some Alan Weiss favorites

    1. Million Dollar Referrals

    2. Value-Based Fees: How to Charge - and Get - What You're Worth

    3. Million Dollar Launch

  4. Balancing the Demand Equation: The Elements of a Successful, Modern B2B Demand Generation Model, by Adam B. Needles

  5. How To Win Friends & Influence People, by Dale Carnegie

  6. Secrets of Closing the Sale, by Zig Ziglar (audiobook)


17 Books On How To Create great Content & Engage your Audience


Top 5 Essential Books

  1. Resonate, by Nancy Duarte

  2. Contagious, by Jonah Berger

  3. Hey Whipple Squeeze This, by Luke Sullivan

  4. How To Write Better Copy, by Steve Harrison

  5. The Elements of Style, by William Strunk Jr. & E.B. White

A Few Others Worth Your Time

  1. The Tipping Point, by Malcolm Gladwell

  2. Other Essentials by Nancy Duarte

    1. Data Story

    2. Slideology

  3. Two books jam-packed with insights by Rob Fitzpatrick

    1. Write Useful Books

    2. The Workshop Survival Guide

  4. Confessions of an Advertising Man, by David Ogilvy

  5. Meander, Spiral, Explode: Design and Pattern in Narrative, by Jane Alison

  6. They Ask, You Answer, by Marcus Sheridan

  7. Words That Work, by Frank Luntz

  8. Bang! Getting Your Message Heard in a Noisy World, by Robin Koval & Linda Thaler

  9. On Writing Well, by William Zinsser

  10. Talk to Me: How to Ask Better Questions, Get Better Answers, and Interview Anyone Like a Pro, by Dean Nelson


11 Books on Management & Organizational Communication


Top 5 Essential Books

  1. Herding Tigers, by Todd Henry

  2. Good to Great, by Jim Collins

  3. The Path of Least Resistance for Managers, by Robert Fritz

  4. Principles, by Ray Dalio

  5. The Toyota Way, by Jeffrey Liker

A Few Others Worth Your Time

  1. Team of Teams, by General Stanley A. McChrystal

  2. Start Your Own Business, by the staff of Entrepreneur Media

  3. Built to Last, by Jim Collins

  4. Getting To Yes, by William Ury & Roger Fisher

  5. Difficult Conversations, by Douglas Stone, Sheila Heen, and Bruce Patton

  6. Sensemaking in Organizations, by Karl Weick


15 Books for the leader in you


Top 5 Essential Books

  1. Cardinal Virtues in Focus, by Henry Bocala

  2. The Four Agreements, by Don Miguel Ruiz

  3. Extreme Ownership, by Jocko Willink

  4. Time to Think: Listening to Ignite the Human Mind, by Nancy Kline

  5. The Obstacle Is the Way, by Ryan Holiday

A Few More Worth Your Time

  1. A couple more favorites by Jocko Willink

    1. Leadership Strategy & Tactics

    2. The Dichotomy of Leadership

  2. A few more from Ryan Holiday

    1. Courage Is Calling: Fortune Favors the Brave

    2. Discipline is Destiny, The Power of Self-Control

    3. Stillness is the Key

  3. It Worked for Me: In Life and Leadership, by Colin Powell

  4. Daring Greatly, by Brene Brown

  5. Seven Lessons for Leading in Crisis, by Bill George

  6. More Time To Think, by Nancy Kline

  7. The Wisdom of the Bullfrog, by Admiral William H. McRaven


13 Books to boost your understanding of the world around us


  1. The American Story: Conversations with Master Historians, by David Rubenstein

    1. Best experienced on Audio, where each conversation is just that, a conversation between David Rubenstein and a master historian. It's delightful!

  2. The Power Broker, by Robert Caro

  3. How To Feed The World, by Jessica Eise

    1. Also worth checking out:

      1. The Communication Scarcity in Agriculture

      2. Against the Odds: A Path Forward for Rural America

  4. The Intelligent Investor, by Benjamin Graham

  5. Two books by Mark Miodownik that make learning about material science easy & fun

    1. Stuff Matters: Exploring the Marvelous Materials That Shape Our Man-Made World

    2. Liquid Rules: The Delightful and Dangerous Substances That Flow Through Our Lives

  6. The World In A Grain: The Story of Sand and How It Transformed Civilization, by Vince Beiser & Will Damron

  7. Monsoon: The Indian Ocean and the Future of American Power, by Robert D. Kaplan

  8. The Elements of Power: Gadgets, Guns, and the Struggle for a Sustainable Future in the Rare Metal Age, by Davis S. Abraham

  9. The Grid: The Fraying Wires Between Americans and Our Energy Future, by Gretchen Bakke & Emily Caudwell

  10. Prisoners of Geography: Ten Maps That Tell You Everything You Need to Know About Global Politics, by Tim Marshall


7 Books To Invest In Personal, Financial, and Mental Health


  1. The New Primal Blueprint: Reprogram Your Genes for Effortless Weight Loss, Vibrant Health, and Boundless Energy, by Mark Sisson

  2. Breath: The New Science of a Lost Art, by James Nestor

  3. I Will Teach You To Be Rich, by Ramit Sethi

  4. Inner Engineering: A Yogi's Guide to Joy, by Sadhguru

  5. The Yamas & Niyamas: Exploring Yoga's Ethical Practice, by Deborah Adele

  6. The Subtle Art of Not Giving A F***, by Mark Manson

  7. Meditation As Medicine, by Dharma Singh Khalsa, M.D.


5 Fun & Insightful Coffee Table Books


  1. Prisoners of Geography: Our World Explained in 12 Simple Maps (Illustrated Young Readers Edition), by Tim Marshall

  2. History of the World Map by Map, by the Smithsonian Institution

  3. The Global Economy As You've Never Seen It, by Jan Schwochow

  4. Civil War Logistics: A Study of Military Transportation, by Earl J. Hess

  5. Kid President's Guide to Being Awesome, by Brad Montague and Robby Novak


I take notes on everything I read. If you'd like the highlights on any of the great reads above, connect, and we'll talk more. Cheers!

You can have the biggest advertising budgets in your space, heck you can even have the best product or service, but if you don't know your audience and take the time to understand your customer, your message will get lost in the weeds.


In no particular order, this list is for the people that understand finding opportunities to add value start by understanding their customers. Whether you are looking for insights to engage prospects, or grow current accounts, this list will give you the tools you need to help uncover actionable insights on practically any industry of interest.


1) IBIS World Reports

When you need to get up to speed on any industry, if you have access (read below), this should be the first source you consult. Sorted by NAICS industry codes, these reports will give you a very satisfying SWOT based analysis of each industry. Their data is extremely well organized and their reports are produced in a uniform manner with visual graphics and design elements for easy reading. Review the screenshots below to see a preview of what is covered in each report.

Industry research tool: IBIS World Reports
Industry research tool: IBIS World Reports sample report image

As for accessing these reports, you have two options. If you have access to a University Library, they tend to have a subscription that will allow you to access and download IBIS World reports. For my fellow SIUE alumni friends out there, you can go to the circulation desk at the SIUE Library and ask to use a computer, to which they will log you in. You can then navigate to the A-Z database on the SIUE Library site, select IBIS world reports, and you can download about 50 reports at one time.


However, if you are an avid researcher, or the business you work for requires you to stay in the know about your clients, as well as be on the look out for new market opportunities, I would encourage you to check out IBIS World's website to learn about their various research solutions.



2) SEC 10K Forms

The Securities and Exchange Commission (SEC) EDGAR Company Search tool allows anyone to access the official reports filed by U.S. publicly traded companies. For the purpose of learning more about a company, you'll want to download the SEC 10K Form, or the official form companies must use to upload their annual report. These reports contain an overview of the business, financial statements, and key risks facing the organization. The business and overview of risks sections are usually a great start to any research project centered on either that specific company, or the industry in which that company operates in. - I'd also recommend reading Chapter 11: Security Analysis for the Lay Investor from The Intelligent Investor in order to gain additional insights from a company's financial statements. You'll learn how to identify clues about the health of the company, as well as walk away with the right questions you should be asking when reviewing annual reports in general.



3) The Library of Congress Ask a Librarian Service

Industry research resource: U.S. Library of Congress

Librarians at the Library of Congress are phenomenal research assets to have access to. A completely free (tax-payer paid) service, if you ever find yourself up against a wall and can't seem to find the answers you are looking for, or better yet, the next line of questions you should be asking about any given topic, the Library of Congress Ask a Librarian Service is nothing short of amazing. They typically provide answers within 48 hours and include a breakdown of the sources they found so you can fact-check or cite in your final product.



4) Federal Agency Databases and Reports

If it's qualified content, research reports, or subject matter experts you're after, Federal Agencies can be a great resource. If you are like me, and don't know what agencies exist off the top of your head, the Library of Congress keeps a regularly updated list of every federal agency, with links to each. Keep in mind though, these agencies don't always do a great job of marketing what they publish, so you will definitely need a defined research question before you start mining for answers.


In addition to the reports you will find published by each agency, most of them also have their own ask an expert function. For example, the USDA service connects you with agronomists, food scientists, and other experts who can get into the most nitty gritty of questions about just about any topic across the farm-to-table supply chain.


Lastly, the Department of Commerce provides digital copies of every non-classified research report conducted with federal dollars across all agencies via the National Technical Reports Library. You can search to your heart's delight on any subject matter, organize results by publication date or search relevance, and download the PDF version of each report.



5) Chat-GPT & Other AI Tools

The applications of AI are endless. With ChatGPT you can type prompts like: "I'm selling industrial warehousing. Who are my customers?" and you'll get a pretty great starting list of industries you should be targeting and what their most common use for warehousing is. You can then ask a follow up question like "What other questions should I be asking in order to find customers who will lease warehouses?" and it will give you additional research questions to consider to further your insight finding journey. However, note that this line of questioning only goes so far. If you ask something like "I have 40,000 square feet of space, with 22 foot ceilings, and 20 foot column spacing, who are my ideal customers?" you will just get the same general industry category list as before. When you have complex research problems to solve, that requires a little bit more critical thinking on your part.


6) Deloitte Industry Research Reports

Deloitte is a leading accounting and business consultancy the world over. The reports they publish regularly are part of their content strategy to establish themselves as thought leaders across the many industries they serve. For staying up to date with innovation and human capital trends impacting the economic landscape, as well as insights into what opportunities or threats may be top of mind for your prospects, Deloitte is a great resource to explore.



7) Industry Professional Associations

Sometimes you just need to be reminded of what to google, and just about every industry has a professional association related to it. With that said, for this list item simply type in the name of your industry and "professional association" and search the results. Some are better than others, but when you find a great one they can be priceless. One of my favorite examples is the National Association of Manufacturers (NAM). I've noticed when an industry is faced with a massive challenge, such as workforce needs, international trade barriers, or budget appropriations, you'll discover phenomenal websites, with an abundance of shareable data, content, and resources. Another great example I turn to regularly is the American Society of Civil Engineers (ASCE) Infrastructure Report Cards. If you have any interest in what the U.S. needs to invest in to stay ahead of the global competition as it relates to infrastructure, ASCE report cards will open your eyes. They are the perfect example of how to design a white-paper when you are trying to engage the general public.




8) Textbooks & Non-Fiction Designed to Educate

If your goal is to actually learn something and avoid books with filler and pointless stories, look for official textbooks used by universities or books that were designed to teach or instruct readers. Some examples of the latter non-textbook brand of book I'm describing would include anything written by Allen Weiss, Jeb Blount, or Nancy Duarte. A quick tip is to consider the publisher. Wiley, for example, is a go to publisher of textbooks and instructional non-fiction books that typically stand out on the shelf as the leading voice for any given topic. In making a judgement about whether a book meets the common standards of an instructional design, you should look to see if the format includes things like bolded headings, chapter summaries, bulleted lists, graphics to illustrate complex ideas, or other features that make it incredibly easy to read, skim, and take notes. If you have a specific learning objective and want a source you can count on to apply what you learn immediately after you read it, this is a specific format you will find across just about every subject in non-fiction. With that knowledge, consult with your local librarian or book seller to discover which books may be the best suited for your needs.



9) University Professors Who Publish Regularly

When you want to discover knowledge about a subject from 30,000 feet up, but also need insights you can only gain from boots on the ground, consider looking for the leading researchers and professors who not only teach it, but have written about it.

Industry research book on the topic of agriculture and the farm to table supply chain

A perfect example is Jessica Eise, and her book How To Feed the World. Jessica is a Ross Fellow and PhD candidate at Purdue University. Her research areas of expertise include climate change, food security, agriculture and global chronic stressors. Her book falls into that instructional format I mentioned in the previous section, and provides a structured journey to understanding what challenges are crucial to addressing as the world looks to meet the rising global food demand. In addition to the insights one can gain by reading a book such as this, you'll often find a treasure trove of other trusted sources in the appendixes. With How To Feed The World, every chapter was crafted from the research efforts of experts and professors specializing in a different subject matter area. If you pick up a copy, you'll discover 15+ additional professors you can reach out to and dive deeper into the topics that interest you most. They are usually thrilled to share their academic research with their fans, so if you are willing to do the extra reading, these can be great resources that would otherwise cost a fortune to conduct on your own.



10) Open Source Intelligence Techniques


Industry research resource on open source intelligence

If you want the most in-depth book on how you can use the internet to find just about anything, read the book Open Source Intelligence Techniques by Michael Bazzell. Keep in mind this is a guy who served 18 years working as a government computer crime investigator, where the majority of the time he was assigned to the FBI's Cyber Crimes Task Force. He consults on the TV show Mr. Robot, as well as for top tier law enforcement and security professionals on how to use various open source intelligence (OSINT) techniques to serve and protect.


With all that said, this book may be overkill for the average business professional, but then again, I like books that go above and beyond and this one definitely covers some incredibly helpful search engine techniques that are worth mentioning. I would also mention that many of the other techniques are great for anyone involved in corporate communications and PR when a need to find information across a multitude of sources becomes a need. As for some of my favorite takeaways, consider the following search engine tactics.


If you want to search a specific website for a specific search term:

  • Enter the words Site.com: then add in the website you want to search and place your search term in quotes like this "search term." An example would look like this: Site.com:Forbes.com "Elon Musk"

  • You can also simply use Site:Forbes.com, and this will give you all of their pages, which can then be used in replacement of navigating an entire site or tell you how many pages a site has.

If you want to find a specific type of file, such as say a PDF, Excel, Power Point, or other document that is often posted by associations and other online sources.

  • Enter your search term in quotes like this "search term" and add the phrase "filetype:" adding your file type after the colon. An example would look like this: "Human Capital Trends" filetype:pdf

If you have a specific custom search parameter you like to use often, you can create a Google Custom Search Engine.

  • Say for example you do a ton of research on individual companies, and want a way to easily pull up their corporate social media accounts. You could create a custom search engine by going to "google.com/cse". You would then follow the instructions and add in the search parameters to meet your needs, and then once created you would have a shortcut added to your bookmarks bar that would allow you to use that custom search engine any time you needed it.

If you have any resources or tools that I missed, reach out and we'll learn from each other. Iron sharpens iron.

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