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Smart businesses know that success isn't about reaching everyone; it's about reaching the right people at the right time with the right message. 


The Right People

Good-to-great customers are the type of customers who have a pressing need for what you do, can easily afford you, and are happy to pay for results. Where good customers become great is subjective, but often, it comes down to their potential for organic growth. A good customer might love what you do but only buy from you once. A great customer might be someone with an ongoing need, with a high potential for repeat business and a potential to purchase additional products or services as time passes. 


Pays-the-bills customers check the boxes, but their unique situation creates less demand than good-to-great customers. These might be customers who can afford some of your products and services but are not large enough to meet your ideal account goals. They can buy new tires at the service center, but they can't afford a new car off the lot. These customers still hold value because they help keep the lights on, can serve as phenomenal ambassadors for your reputation, and even generate referrals to bigger fish. Still, when it comes to where you place your marketing dollars, it's good to understand some of their characteristics to invest appropriately. 


Unqualified leads are those who need what you do but can't afford your products or services. You don't have to talk exact numbers, but you owe it to your team's time to qualify or disqualify a lead based on their financial position as early as you can. If you don't, you'll run the risk of being strung along till you reach the one-yard line, only to find out they never had the budget to afford what you have to offer.


Toxic customers are those you should actively protect your business from. From rude clients who don't respect your team members and actively fuel burnout to those who never seem to pay on time, understand what toxic characteristics are the most disruptive to your business so you can steer clear. You might not find out till after you sign them as a new client, or they may be big fish accounts that are tempting to work with to cash in on their business, but customers who treat your people like trash will threaten the very thing that makes your business great. Invest in your people; the rest will follow.


Segmenting your audience like this is how you scale marketing teams of one and beyond.

As Todd Henry discusses in his book Herding Tigers, your people need two things from you more than anything: stability and challenge. A wide-open playing field is not helpful to the creative process. When you position your marketing strategy based on the customers who will grow your business while actively protecting it from the leads who threaten it, you will have the freedom of operating in a more predictable environment, allowing you to focus your time and energy on the activities that produce results, while protecting that same time and energy from real threats to your business.

Ever wondered why some salespeople consistently achieve phenomenal results while others fall behind? According to Jeb Blount, one of my favorite authors on mastering sales, it all comes down to what he calls “Fanatical Prospecting.” It's that unwavering commitment to prospecting, regardless of the circumstances, ensuring a steady flow of leads and constant relationship-building. These sales professionals don't abide by a 9-5 schedule; they'll skip lunch to seize an opportunity and never back down. No excuses, no complaints, no fear of rejection or bad timing. They prospect relentlessly, even when they don't feel like it, driven to keep their pipeline overflowing.


For those who share this relationship-building philosophy, any tool that saves time or helps establish deeper connections is a true blessing. Below, you'll not only find great tools, but ones that offer outstanding value for your investment, ensuring you get the most bang for your buck!


Salesforce Essentials: The CRM You Always Wish Existed

If you are sick of relying on excel spreadsheets to keep track of your contacts, Salesforce Essentials is the CRM platform you've been waiting for.


Obsessed with process design? Get ready to fall in love. This platform is made for the agile entrepreneur who doesn't just get the job done, they look for every opportunity to do it better.



Investment:

  • $300/year ($25/month) per user

    • They offer a 14 day free trial to test it out.

Favorite Features:

  • They have a basic setup option that for most people will be exactly what you need, and it's step-by-step guide makes it easy to start using the platform right away.

  • You can go beyond the basic setup option and create your own custom CRM, with an insane amount of process design customization options. You will need to watch a few tutorials, but again, the basic setup option provides a solid foundation to build off of. One specific feature I love is how you can create custom outreach stages for different communication flows, and then setup automation and tracking for different types of opportunities.

  • The platform integrates with Outlook-365 and Gmail, providing you access to automatically log emails, use email templates, and access all of the data you have within Salesforce without having to go back and forth between your email and the Salesforce app.

    • This feature is also great if you have a small team. When you pull up a contact or an account, you can see what other conversations your team has had with that account in order for you to respond accordingly. It makes it so much easier to make sure everyone is on the same page before they talk to prospects or customers. Check out the below video for a quick demo.


Wix: My Favorite Website Builder


Outreach without a digital presence is a missed opportunity.


Assuming you have LinkedIn and social media covered, the real meat and potatoes comes into play when you build your own website.


My all time favorite website builder is Wix.com.


Investment:

  • Personal: $14/month | Entrepreneur: $18/month |Pro & Enterprise: $23-39/month

    • Discounts are often available if you sign up for a free account and wait a few days for an email promotion for first time users.

    • Pricing plans and features: https://www.wix.com/upgrade/website

Favorite Features:

  • It's incredibly intuitive and easy to use.

  • They make integrating basic SEO principles very easy.

  • You can start with any number of templates, with new ones added regularly, or you can start from scratch and build a custom site with drag and drop building tools.

  • As a company, they have ambitious goals to be able to compete with Wordpress, and as such are always adding new features and updating the platform, helping you keep your site fresh as new trends hit the digital marketing space.

Websites I've built using Wix:

Wix is not for everyone. There are plenty of businesses I would recommend a custom built Wordpress site to effectively compete for hard to reach SEO goals, as well as for those that need a higher degree of customization. On the other hand though, for solopreneurs and small businesses with under $10M in revenue, Wix is an amazing platform that get's the job done and cost effectively I might add.



Canva: Graphic Design for Everyone


Need a quick graphic to spruce up the event invite you're about to send out? Or how about a full on client presentation that looks like you hired a designer to make you look like a boss?


Canva.com does have a feee option, but the premium version is oh so worth it! This is great for solopreneurs, design teams, and executive assistants for those quick turn around needs.


Investment:

  • Basic Version: Free

  • Pro Version: $120/year ($12.99/month)

Favorite Features:

  • They have hundreds of pre-made templates and designs for every social media, digital, print, and marketing collateral need you could imagine, with millions of premium stock photos, illustrations, and elements to make your designs pop.

  • You can create your own brand kit that allows you to set colors, font styles, and upload logos so that you aren't going back and forth every time you create a new design.

  • Their learning platform is an asset in and of itself for non-graphic designers to learn easy tweaks for all-star level content that engages and inspires (canva.com/learn).

  • The presentation templates along with premium access to stock images, slide templates, and other design elements allow you to create Nancy Duarte grade presentations, and what's even better is you can save your designs as editable powerpoint files.

Mailtrack advanced


If you don't invest in Salesforce Essentials, which comes with a mail-tracking feature, and you also happen to use Gmail, you should check out Mailtrack.


I personally have both Salesforce and Mailtrack because of how Mailtrack integrates with Gmail and the time it saves not having to switch between platforms.


Investment:

Favorite Features:

  • It's easy for non-technical people to use.

  • It lets you see in real time when your emails have been opened, how many times they are opened, how many times links and attachments are clicked, and can be customized to notify you if emails have not been opened or if they are opened weeks, months, or even years after they are first sent.

    • For example, this app will remind you a day later if an email still hasn't been opened, which may be a good indication it went to their spam folder or that it got lost in their inbox and you should follow up with a phone call.

    • This is a great tool for sales teams too. Maybe your contact went back and looked at an email you sent a couple months ago, or maybe you sent a campaign of emails out and a cold lead opened your email a year later. These insights can be very valuable in both prospecting and managing current customer relationships.

  • You can send form emails in batch form as though your email is being sent as an individual email and not seen as part of a campaign by the recipient, tracking each email individually and as a campaign.


Calendly


I'm sure there are plenty of other scheduling apps out there, but Calendly has been my favorite.


Investment:

Favorite Features:

  • With the individual plan, you can sync two calendars.

  • The Gmail integration makes it super easy to pick specific event types and paste them straight to your email, making scheduling time with you very efficient.

  • You can customize the branding of the booking page to add a layer of personalization.



Gmail's Schedule Send Feature


This is a simple one, but the schedule send feature is great for when your time to write an email is now, but it makes more sense for it to go out the next morning or after whatever holiday you are working through at the moment.


On that note, if it's work related, don't send emails on Holidays, and unless you have a true trusting relationship with someone, don't send them on weekends or after work hours either. You don't want to run the risk of annoying a prospect or a customer on their day off. That's why this tool is so great. If you're like me, and get a productive kick smack dab in the middle of a national holiday and you want to crank out a bunch of emails, this makes it easy to schedule them for when your reader will actually open them and not be annoyed that you're bothering them on their day off.


Investment:

  • Free

I'm always looking for ways to do just about everything better. If you have an app I need to check out, or better yet if the ones I have listed above have been outdone by someone else, let me know in the comments below.

If you've ever embarked on the journey of building something remarkable from the ground up, then you know that relentless pursuit for greatness, the refusal to accept mediocrity, and the unwavering commitment to set audacious goals year after year. This book list is dedicated to individuals like you and the businesses you lead. It serves as a catalyst to inspire your team to embrace an "iron sharpens iron" mindset, encouraging the doers to not only get the job done, but to look for every way to do it better.


15 Books on Critical Thinking & Creative Problem Solving


Top 5 Essential Books

  1. A Beautiful Constraint: How To Transform Your Limitations Into Advantages, and Why It's Everyone's Business, by Adam Morgan & Mark Barden

  2. Just about every book Dave Trott has written, these are my favorites:

    1. Creative Mischief

    2. Predatory Thinking: A Masterclass in Out-thinking the Competition

    3. Power of Ignorance: How Creative Solutions Emerge When We Admit What We Don’t Know

    4. Creative Blindness (And How To Cure It): Real-life Stories of Remarkable Creative Vision

A Few Others Worth Your Time

  1. Spec Ops: Case Studies in Special Operations Warfare, by Adm. William H. McRaven

  2. Strategic Intelligence for American World Policy, by Sherman Kent

  3. The Entrepreneur Rollercoaster, by Darren Hardy

  4. Play Bigger: How Pirates, Dreamers, and Innovators Create and Dominate Markets, by Al Ramadan, Dave Peterson, Christopher Lochhead, and Kevin Maney

  5. Rework, by Jason Fried and David Heinemeier Hansson

  6. Some Malcolm Gladwell classics

    1. David and Goliath: Underdogs, Misfits, and the Art of Battling Giants

    2. Blink: The Power of Thinking Without Thinking

    3. Outliers: The Story of Success

  7. Critical Thinking and Intelligence Analysis, by David H. Moore

  8. The Mom Test, by Rob Fitzpatrick

16 Essential books for building High-Performing Sales Teams


Top 5 Essential Books

  1. Fanatical Prospecting, by Jeb Blount

  2. The Sales Development Playbook, by Trish Bertuzzi

  3. Million Dollar Consulting Proposals, by Alan Weiss

  4. Never Split the Difference, by Christopher Voss

  5. Selling From the Heart, by Larry Levine

A Few Others Worth Your Time

  1. Almost anything Jeb Blount puts his name on

    1. Objections

    2. Sales EQ

    3. Virtual Selling

    4. Selling the Price Increase

  2. The Irresistible Consultants Guide to Winning Clients, by David A. Fields

  3. Some Alan Weiss favorites

    1. Million Dollar Referrals

    2. Value-Based Fees: How to Charge - and Get - What You're Worth

    3. Million Dollar Launch

  4. Balancing the Demand Equation: The Elements of a Successful, Modern B2B Demand Generation Model, by Adam B. Needles

  5. How To Win Friends & Influence People, by Dale Carnegie

  6. Secrets of Closing the Sale, by Zig Ziglar (audio book)

17 Books On How To Create great Content & Engage your Audience


Top 5 Essential Books

  1. Resonate, by Nancy Duarte

  2. Contagious, by Jonah Berger

  3. Hey Whipple Squeeze This, by Luke Sullivan

  4. How To Write Better Copy, by Steve Harrison

  5. The Elements of Style, by William Strunk Jr. & E.B. White

A Few Others Worth Your Time

  1. The Tipping Point, by Malcolm Gladwell

  2. Other essentials by Nancy Duarte

    1. Data Story

    2. Slideology

  3. Two books jam packed with insights by Rob Fitzpatrick

    1. Write Useful Books

    2. The Workshop Survival Guide

  4. Confessions of an Advertising Man, by David Ogilvy

  5. Meander, Spiral, Explode: Design and Pattern in Narrative, by Jane Alison

  6. They Ask, You Answer, by Marcus Sheridan

  7. Words That Work, by Frank Luntz

  8. Bang! Getting Your Message Heard in a Noisy World, by Robin Koval & Linda Thaler

  9. On Writing Well, by William Zinsser

  10. Talk to Me: How to Ask Better Questions, Get Better Answers, and Interview Anyone Like a Pro, by Dean Nelson

11 Books on Management & Organizational Communication


Top 5 Essential Books

  1. Sensemaking in Organizations, by Karl Weick

  2. Good to Great, by Jim Collins

  3. The Path of Least Resistance for Managers, by Robert Fritz

  4. Principles, by Ray Dalio

  5. The Toyota Way, by Jeffrey Liker

A Few Others Worth Your Time

  1. Team of Teams, by General Stanley A. McChrystal

  2. Start Your Own Business, by the staff of Entrepreneur Media

  3. Built to Last, by Jim Collins

  4. Getting To Yes, by William Ury & Roger Fisher

  5. Difficult Conversations, by Douglas Stone, Sheila Heen, and Bruce Patton

  6. The Making of a Manager: What to Do When Everyone Looks to You, by Julie Zhuo

15 Books for the leader in you


Top 5 Essential Books

  1. Cardinal Virtues in Focus, by Henry Bocala

  2. The Four Agreements, by Don Miguel Ruiz

  3. Extreme Ownership, by Jocko Willink

  4. Time to Think: Listening to Ignite the Human Mind, by Nancy Kline

  5. The Obstacle Is the Way, by Ryan Holiday

A Few More Worth Your Time

  1. A couple more favorites by Jocko Willink

    1. Leadership Strategy & Tactics

    2. The Dichotomy of Leadership

  2. A few more from Ryan Holiday

    1. Courage Is Calling: Fortune Favors the Brave

    2. Discipline is Destiny, The Power of Self-Control

    3. Stillness is the Key

  3. It Worked for Me: In Life and Leadership, by Colin Powell

  4. Daring Greatly, by Brene Brown

  5. Seven Lessons for Leading in Crisis, by Bill George

  6. More Time To Think, by Nancy Kline

  7. The Wisdom of the Bullfrog, by Admiral William H. McRaven

13 Books To boost your understanding of the world around us

  1. The American Story: Conversations with Master Historians, by David Rubenstein

    1. Best experienced on Audio, where each conversation is just that, a conversation between David Rubenstein and a master historian. It's delightful!

  2. The Power Broker, by Robert Caro

  3. How To Feed The World, by Jessica Eise

    1. Also worth checking out:

      1. The Communication Scarcity in Agriculture

      2. Against the Odds: A Path Forward for Rural America

  4. The Intelligent Investor, by Benjamin Graham

  5. Two books by Mark Miodownik that make learning about material science easy & fun

    1. Stuff Matters: Exploring the Marvelous Materials That Shape Our Man-Made World

    2. Liquid Rules: The Delightful and Dangerous Substances That Flow Through Our Lives

  6. The World In A Grain: The Story of Sand and How It Transformed Civilization, by Vince Beiser & Will Damron

  7. Monsoon: The Indian Ocean and the Future of American Power, by Robert D. Kaplan

  8. The Elements of Power: Gadgets, Guns, and the Struggle for a Sustainable Future in the Rare Metal Age, by Davis S. Abraham

  9. The Grid: The Fraying Wires Between Americans and Our Energy Future, by Gretchen Bakke & Emily Caudwell

  10. Prisoners of Geography: Ten Maps That Tell You Everything You Need to Know About Global Politics, by Tim Marshall

7 Books To Invest In Personal, Financial, and mental health

  1. The New Primal Blueprint: Reprogram Your Genes for Effortless Weight Loss, Vibrant Health, and Boundless Energy, by Mark Sisson

  2. Breath: The New Science of a Lost Art, by James Nestor

  3. I Will Teach You To Be Rich, by Ramit Sethi

  4. Inner Engineering: A Yogi's Guide to Joy, by Sadhguru

  5. The Yamas & Niyamas: Exploring Yoga's Ethical Practice, by Deborah Adele

  6. The Subtle Art of Not Giving A F****, by Mark Manson

  7. Meditation As Medicine, by Dharma Singh Khalsa M.D.

5 Fun & Insightful Coffee Table Books

  1. Prisoners of Geography: Our World Explained in 12 Simple Maps (Illustrated Young Readers Edition), by Tim Marshall

  2. History of the World Map by Map, by the Smithsonian Institution

  3. The Global Economy As You've Never Seen It, by Jan Schwochow

  4. Civil War Logistics: A Study of Military Transportation, by Earl J. Hess

  5. Kid President's Guide to Being Awesome, by Brad Montague and Robby Novak

If you'd like notes on any of the great reads above, connect and we'll talk more. Cheers!

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